Terms and Conditions of Sale
These general terms and conditions govern all relationships between: At Lylo Tools, we process the information you provide us with in order to deliver the requested service and issue your invoice. The data provided will be kept as long as the commercial relationship is maintained or for the necessary period to comply with legal obligations and address any potential liabilities that may arise from fulfilling the purpose for which the data was collected. The data will not be shared with third parties except in cases where there is a legal obligation. You have the right to obtain information about whether Lylo Tools is processing your personal data, and you can exercise your rights of access, rectification, deletion, portability, opposition, and restriction of processing by contacting Lylo Tools at Calle Monteleón 10, 1A or via email at info@lylotools.es, providing sufficient identification in your request either electronically or, if not possible, through a duly signed request. However, if the data controller has reasonable doubts regarding the identity of the individual making the request, they may ask for additional information necessary to confirm your identity. Likewise, especially if you believe you have not received full satisfaction in exercising your rights, you may file a complaint with the national supervisory authority by contacting the Spanish Agency for Data Protection at C/ Jorge Juan, 6 – 28001 Madrid.
And its online customers ("the customer").
Before making any transaction, the customer acknowledges that they are aware of and expressly accept, without reservations, the Terms and Conditions published by Lylo Tools on the Online Store at the time the customer accesses it and clicks on the "Accept" button. Lylo Tools reserves the right to modify its website, policies, and terms and conditions, including these Terms and Conditions of Sale, at its discretion and whenever it deems appropriate. The applicable Terms and Conditions of Sale will be those in effect at the time the customer places the order. If any of these terms and conditions are declared invalid, null, or ineffective, such declaration will not affect the validity or enforceability of the remaining terms and conditions.
SPECIFIC CONDITIONS OF THE PRODUCTS
The customer acknowledges that, at the time of placing the order, they are aware of the specific conditions of the products indicated on the screen (name, price, components, weight, quantity, color, product details, cost of services, etc.) and expressly accept them without any reservations. Placing the order and its confirmation by the customer constitute full and complete acceptance of the specific conditions of the products, which apply solely to that order. The customer recognizes and agrees that the photographs showing the products are provided for informational purposes only. The texts accompanying these photographs are reproductions of information found on packaging or in user instructions. The customer acknowledges and accepts that any differences between the photographs and the actual products should be minimal and do not affect the essential characteristics of the products. Additionally, the color of products displayed in the online store may differ from the actual color of the product.
ORDERS
The customer places the order by clicking on the "add to cart" tab. The order is added to a total that includes all the items confirmed by the customer by clicking on the "I accept the general conditions of sale and make payment" button in the menu bar. Lylo Tools' automatic registration systems serve as proof of the nature, content and date of the order. Discount codes cannot be combined with other discounts or promotions. HELP If you need help with any product or making an online purchase, do not hesitate to contact us by email at info@lylotools.es, and we will be happy to help you.
ORDER CONFIRMATION
As previously mentioned, placing an order by the client implies unreserved acceptance and adherence to these terms and conditions or to those published by Lylo Tools at the time of placing the order. Lylo Tools confirms acceptance of your order to the customer via email. The sale will not take place until the Lylo Tools company confirms the order. Lylo Tools reserves the right to not confirm an order for any specific reason such as product supply, a problem related to the order received (e.g. illegible document), an abnormal order or a foreseeable problem regarding delivery. Lylo Tools will inform the customer. Lylo Tools has a stock of products that corresponds to the usual needs of the average customer (individual, family). This applies both to the number of products requested in a single order and to the request of the same products in multiple orders. You may request the invoice for your order during the purchasing process, in the step prior to making payment. You must indicate the mandatory information at all times so that Lylo Tools can issue said invoice: Name and surname or tax name, NIF/CIF, address or tax address.
CONDITIONS OF DELIVERY OF ORDERS
The customer will choose the place and date of receipt of the merchandise at the time of placing the order, always in accordance with these Terms and Conditions. Lylo Tools reserves the right to use all necessary means to deliver the products to the address indicated by the customer. Deliveries will be made in these european territories: GERMANY, FRANCE, AUSTRIA, BELGIUM, DENMARK, NETHERLANDS, CZECH REPUBLIC, LUXEMBOURG, ITALY, POLAND, SLOVAKIA, SLOVENIA, BULGARIA, CROATIA, ESTONIA, FINLAND, HUNGARY, IRELAND, LATVIA, LITHUANIA, ROMANIA, SWEDEN, GREECE.
PLAZOS DE ENTREGA
Deliveries will be made within a maximum period of 8 working days. If an item is not in stock at the time you place your order, we will let you know and confirm the date on which it will be available again or offer you an equivalent replacement product. Delivery is the responsibility of the client, who must ensure that it can be carried out by Lylo Tools at the place and date indicated by the client.
SHIPPING AND RECEIVING COSTS OF ORDERS
Shipping costs range from €14.62 (VAT included) for orders less than 3 kg. Any event beyond Lylo Tools, such as, for example, without this list implying a closed list, force majeure, accident, strike, administrative decision or transport strike that delays, prevents or causes the supply to be exorbitant, constitutes the suspension or extinction of the obligations of the HID company, without compensation for the benefit of the client. In these circumstances, the customer will be completely and automatically exempt from his obligations regarding his order. Lylo Tools will inform the client through any appropriate means to the extent of its possibilities so that the client can freely cancel their orders by reply by postal mail or e-mail once notified of the event. When the delivery of the merchandise to the customer cannot be carried out due to the latter, Lylo Tools reserves the right to invoice you for preparation costs of 15 euros (VAT included) plus the corresponding shipping costs.
SHIPPING COMPANY
Deliveries will be made by GLS during normal office hours. Select the address where delivery will be made so that someone can receive the package. PRICE All prices are indicated in euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by Lylo Tools. Payment for products and services is made by any of the accepted payment methods in a secure environment on our provider's server. The charge will be made in euros 2 days after acceptance of the order by Lylo Tools. Lylo Tools retains ownership of the products until the customer pays in full the price of the products and services.
PAYMENT
The ordered products will be delivered after payment by credit card, bizum or PayPal.
PERSONAL DATA
By making a purchase, the customer accepts the processing of their personal data by Lylo Tools; without their consent we will not be able to manage the order. For more information about the processing of personal data, you can access our Privacy Policy.
GUARANTEE AND RETURNS
The customer will benefit from the 3-year legal warranty on products sold that prove to be defective. All of our products are designed and manufactured with the greatest possible care. However, the guarantee will not be valid if failures or damage occur due to incorrect handling, lack of maintenance or care contrary to our instructions for use. The customer must consult the appropriate instructions and recommendations found in the instructions for use provided with the product. When placing an order, the customer agrees to sign the receipt sheet presented by the person making the delivery, in which they may include all the observations they consider necessary. By signing the receipt form, the client acknowledges having received the number of packages indicated therein. If the customer observes defective products, they must make a claim to the Customer Relations Service at the email address info@lylotools.es, within the legally established warranty period. In any case, any return must be made by providing the purchase invoice, the receipt sheet and delivering the products in perfect condition with their original packaging. Otherwise, the returned goods may suffer the corresponding depreciation.
RIGHT TO WITHDRAWAL
You have the right to withdraw from this contract within a period of 14 days without the need for justification. The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the goods. To exercise the right of withdrawal, you must notify us in writing Lylo Tools Carolina Sánchez Ortega, Calle Monteleon 10,1A; email: info@lylotools.es, providing us with your name, your home address, your telephone number, your fax number and your email address, your decision to withdraw from the contract through an unequivocal statement, as well as the receipt sheet that was given to you upon receipt of the order. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of the right of withdrawal to be sent before the withdrawal period expires.
CONSEQUENCES OF WITHDRAWAL
In case of withdrawal on your part, we will return all payments received from you, including shipping costs, without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. You must return or deliver the goods to: Lylo Tools, Carolina Sánchez Ortega, Calle Monteleon 10,1A, 28004, Madrid, Spain, without any undue delay and, in any case, no later than 14 days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the 14-day period has expired. You must assume the direct cost of returning the goods. Likewise, you must provide the purchase invoice, the receipt sheet that was given to you and deliver the products in perfect condition and in their original packaging. Otherwise, the goods delivered will suffer the corresponding depreciation. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Company If you have any questions about Lylo Tools products, such as recommendations for use or questions about your order, please contact us by email at info@lylotools.es. We also inform you that if any controversy has arisen in your online purchase, under EU Regulation No. 524/2013, you have the right to request an extrajudicial resolution of said controversy through the internet address http://ec.europa.eu/consumers/odr/. Likewise, we have official complaint forms that you can request from us by email info@lylotools.es.